Refund Policy

BNB Accelerator Refund Policy

Last updated: 11/9/2025

This Refund Policy governs all purchases, enrollments, and transactions made with BNB Accelerator LLC, a Montana limited liability company (“BNB Accelerator,” “we,” “us,” or “our”). It is designed to ensure fairness, transparency, and mutual accountability between our company and our customers (“you,” “your,” or “participant”). By purchasing or accessing any program, course, or service offered by BNB Accelerator, you acknowledge that you have read and agree to this Refund Policy.

1. Purpose and Scope
BNB Accelerator provides educational programs, consulting services, and digital products designed to teach business, real-estate operations, and entrepreneurial principles. Because our materials are delivered digitally or through live consultation, all sales are considered final unless expressly stated otherwise herein. This Refund Policy applies to all online and offline transactions, including website purchases, subscriptions, coaching sessions, and course enrollments.

2. Nature of Products and Services
Our offerings include, but are not limited to:
– Online courses, video trainings, or membership programs.
– Digital templates, downloadable guides, or resource libraries.
– One-on-one or group consulting sessions.
– In-person workshops or events.
These products and services are educational in nature and not physical goods subject to return shipping. Access to digital material is generally granted immediately upon purchase, and all customers are responsible for ensuring compatibility with their devices prior to checkout.

3. All Sales Final for Digital Products
Due to the immediate and irrevocable nature of digital delivery, all sales of online courses, downloadable materials, and digital resources are final and non-refundable once access is granted. By completing a transaction, you acknowledge that you lose the right to cancel once digital content has been made available for download or streaming. This is consistent with U.S. e-commerce practices for intangible goods.

4. Refunds for Live Coaching or Consulting Services
Refunds for private coaching or consulting engagements are considered on a case-by-case basis. If you purchase a live service and wish to cancel prior to the first scheduled session, a full refund may be granted minus a processing fee of up to 10% to cover administrative costs. Once any consultation has occurred or work has begun, payments become non-refundable.

If BNB Accelerator cancels a scheduled service for any reason other than participant misconduct, you will be entitled to a full or prorated refund depending on the amount of service delivered.

5. Event Registration and Workshop Policies
If you register for an in-person or virtual workshop, refund eligibility will be determined as follows:
– Cancellations made more than 14 calendar days before the event may receive a refund minus a 15% administrative fee.
– Cancellations made within 14 days of the event are non-refundable but may be transferred to a future event at the company’s discretion.
– No-shows or participants removed for violating event conduct rules forfeit all fees.

6. Subscription or Membership Programs
If you enroll in a recurring membership or subscription, billing continues automatically at the stated interval until you cancel. Cancellations must be made at least three business days before the next billing date to prevent additional charges. Partial-period refunds are not provided. You retain access to materials until the end of the paid billing cycle.

7. Refunds Resulting from Company Error
If an erroneous duplicate charge or technical issue occurs due to our processing system, we will issue a prompt correction and refund of the duplicate payment. Refunds of this type will be processed within ten (10) business days following confirmation of the error.

8. Payment Disputes and Chargebacks
Initiating a chargeback or payment dispute without first contacting BNB Accelerator may be considered a breach of these Terms. We encourage users to contact billing@bnbaccelerator.com before opening disputes with credit-card issuers. Fraudulent or bad-faith chargebacks will be referred to our merchant processor for investigation and may result in account termination or legal collection of unpaid balances.

9. Refund Processing Timeframes
Approved refunds will be credited to the original payment method within ten (10) business days of confirmation. Processing times may vary depending on your financial institution. BNB Accelerator is not responsible for delays caused by third-party processors or banks.

10. Non-Transferability of Purchases
Products, services, and program access purchased from BNB Accelerator are personal and non-transferable. Resale, sharing, or transfer of access credentials is strictly prohibited. Violation of this clause voids eligibility for refunds and may result in termination of access without notice.

11. Exceptions Under Applicable Law
Certain jurisdictions may provide additional consumer rights under state or federal law. If required by law to provide a cooling-off period or cancellation window, BNB Accelerator will comply with those statutory requirements. Except where required, all refunds are governed exclusively by this policy.

12. Course Satisfaction and Performance Disclaimer
Results from participation in BNB Accelerator programs may vary. Refunds are not issued based on dissatisfaction with content, perceived value, or business outcomes. Educational materials are subjective, and success depends on each participant’s effort, application, and circumstances. This clause ensures that refunds are not granted for intangible performance expectations.

13. Cancellation Procedures
To request a refund or cancellation, you must submit a written request to billing@bnbaccelerator.com with your full name, email address, order number, and explanation. Requests made through social-media messages or unrelated email addresses will not be processed. Proof of purchase may be required to verify eligibility.

14. Discretionary Credits and Future Use
In lieu of refunds, BNB Accelerator may, at its discretion, offer credit toward future courses or consulting sessions. Such credits are non-transferable and must be used within twelve (12) months from the date of issuance. Acceptance of a credit constitutes full satisfaction of any refund claim.

15. Termination for Violation
If a participant is removed from a program due to violation of company policies, including harassment, unethical conduct, or unauthorized sharing of proprietary materials, all payments become immediately non-refundable. Access to course platforms or communities may be revoked without warning.

16. Force Majeure Events
BNB Accelerator shall not be liable for delay or failure to perform obligations under this Refund Policy when such delay or failure results from events beyond its reasonable control, including natural disasters, government actions, pandemics, strikes, or technical disruptions.

17. Limitation of Liability
The maximum liability of BNB Accelerator for any claim related to refunds shall not exceed the amount paid by the participant for the product or service at issue. In no event shall BNB Accelerator be liable for indirect, consequential, or punitive damages resulting from payment disputes or refund denials.

18. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the State of Montana, without regard to its conflict-of-law principles. Any disputes arising under this policy shall be resolved through binding arbitration as described in our Terms of Use.

19. Policy Updates
BNB Accelerator reserves the right to modify this Refund Policy at any time to reflect changes in law or business operations. The current version will always be posted on the company’s website. Continued purchases following such updates constitute acceptance of the revised policy.

20. Contact Information
Questions or refund requests may be directed to:
BNB Accelerator LLC
Email: billing@bnbaccelerator.com
Mailing Address: 2360 Hood Avenue, San Diego, CA, 92123